Frequently asked questions
How do I take care of my earrings?
Your earrings can last ages if you take good care of them and handle them gently. Keep them away from chemicals (including make-up and perfume), pets, small children, and sharp objects that can scratch the surface. You will receive these care instructions with your order, and any specific tips for your designs can be found on the back of the jewelry card!
What if the item I want is out of stock or I want a different color?
You can sign up to the waitlist on the product listing page to be notified when it comes back in stock. If there is no waitlist subscription button, it means I won’t be making any more of this item.
You can always message me to make requests, but I cannot guarantee that I will be able to make what you are looking for.
What if I'm sensitive to stainless steel?
Some listings have an option to substitute the earring findings for 925 silver. This checkbox is just above the “add to cart” button. Add this to your order and I will make you a pair with 925 silver earrings!
There are also designs (the stud plants) that have a titanium stud post.
If your desired listing does not have these options, you can always send me an email or DM me on Instagram and I’ll let you know if I can make it especially for you with 925 silver or titanium instead.
Are your earrings heavy?
Far from it! Polymer clay is extremely lightweight. Studs are usually under 1 gram each. XL studs and dangles are usually around 1-2 grams each. Far lighter than most earrings and the feedback I get from customers is that they are extremely comfortable to wear all day.
What materials do you use for earring findings and posts?
Every product listing details the materials used – but almost always I use stainless steel. Stainless steel is super durable – it’s strong and doesn’t change color. See the question on sensitivity to stainless steel for options on using different materials.
Orders + Shipping
What if I filled in incorrect shipping information?
Please email me urgently with your order number and correct shipping address and I will change your information (it’s easiest to just reply to your order confirmation email!).
Unfortunately, if your order has already been sent, there is nothing I can do.
Do you do combined shipping?
Yes! Combined shipping is available if you order consecutively to the same shipping address. Please be sure to message me straight away with both of your order numbers and your name. You can reply to your order confirmation email or send me a DM on Instagram.
I will then ship your items in one package and refund any excess shipping costs paid.
This will help on plant restocks and releasese if you want to check out quickly, and then want to add something else from the shop. Just make sure to message me straight away!
What if i want to send my order as a gift?
All Claymeleon orders will now be sent in gift-ready, beautiful packaging! (Either gift boxes or gift bags, depending on the design).
If you also want to add a message, write it in the comment box at checkout and I will include a card in your package. You can also ask for an empty card if you want to write on it yourself!
I didn’t receive a confirmation or shipping email.
Check your spam folder. If it’s not there either, contact me and I’ll see what I can find out.
You don't ship to my country, what now?
Send me a message (use the contact form or DM me on Instagram) with which country you’d like me to add and I’ll let you know if it’s possible!
I’m sorry, but I can’t ship to the UK anymore because of the strict post-Brexit rules for business packages.