Processing, shipping & Returns

Order Processing

Dutch orders are shipped as soon as possible, but since I am currently undergoing medical treatment may take up to a week to be sent out. I’ll do my best to ship within 2-3 working days if possible! 

International orders are shipped once a week between Wednesday-Friday. This means it may take 5-7 working days before your order is shipped. You will receive an email with a tracking number when your order is on its way.

I am currently not accepting any custom orders.

 

Shipping within the Netherlands 

Items are shipped with PostNL in mailbox parcels, so you do not need to be home to receive them. Generally, mailbox packages arrive within 1-2 working days after shipping.

Costs for shipping to the Netherlands:

Order below € 35 Order above € 35
€ 3 Free!

 

International Shipping

 

Woohoo – international shipping is back!

Approximate prices can be find below. You can find out the exact shipping cost to your address using the calculator in the cart.

 

Zone Tracked shipping
EU + Switzerland & Norway €6.50 – €8.50
(free over €60)
Non-EU €14-15
(free over €100)

 

Countries I currently ship to are all EU countries, Argentina, Australia, Brazil, Canada, Japan, India, Mexico, New Zealand, Norway, Singapore, South Africa, South Korea, Switzerland, and USA.

If I haven’t activated shipping to your country, you can Contact me to request your country. Unfortunately, the UK is not possible because of tax laws – sorry!

 

International Delivery Times & disclaimer

An estimate of current delivery times can be found here on the website of PostNL. 

From recent experience, please expect at least 3 weeks of shipping time for orders outside of the EU. There are currently delays in international shipping, so your package may take longer than usual to arrive.

If you are outside of the EU, you may be charged customs tax for your package upon arrival. Claymeleon is not responsible for any delays due to customs and any customs and import taxes or charges that may apply are the responsibility of the customer. Claymeleon will not be held liable for orders seized by customs due to unpaid taxes.

Claymeleon is not responsible for packages lost by the mail carrier.

 

Returns

If you wish to return your product, let me know through the Return Form within 30 days of delivery. You then have 30 days to return the product to me in its original condition and packaging.

Since I run a small handmade business, I unfortunately cannot offer free return shipping. Theses costs are to be paid by the customer.

Because they have been made specifically for you, returns cannot be accepted for custom orders.

If everything is in order you will receive your refund on the same bank account you used for payment after the item has been received by Claymeleon. If the items you return are damaged, I have the right to deduct the loss in value from the refund.